Refund Policy

BOOKING PROCEDURE

FOR SINGLE BOOKINGS OR SMALL GROUPS

A deposit or full payment is always requested to secure your reservation, depending on the activity selected

Upon confirmation of payment, your reservation will be secured and a printable booking confirmation emailed to you with all of the details regarding your activity, such as meeting place and guide contact. 
Payment can be made using Paypal, Transferwise or bank transfer. Credit card payments are also accepted through Paypal

FOR CORPORATE GROUPS/ STAG AND HEN/ SPORTS AND YOUTH GROUPS/HOLIDAY PACKAGES

To secure group packages, we request a 50% deposit and the remaining amount 30 days prior to the event

Upon confirmation of payment of your deposit, your program will be secured and details sent to you via email. This will include a full itinerary, guide contacts and what you will need for the event.

Payment can be made using Paypal, Transferwise, or bank transfer.  Credit card payments can be made via Paypal.

 

CANCELLATION AND REFUND POLICY

 

CANCELLATION BY ADRENALINE PORTUGAL

Force Majeure: War or the threat of war, terrorism, strikes, fires, natural disasters and similar situation beyond our control. In these situations there are no refunds of the payed amounts. If circumstances allow, Adrenaline Portugal will offer an alternative program as similar as possible to the canceled.

Extreme weather conditions that may compromise the safety of the program. In this case there is the option of a refund, or we will offer an alternative program that is better suited to the weather conditions. 

Programs with minimum number of participants: if the minimum number of participants is not achieved then we will propose an alternative program

CANCELLATION BY THE CLIENT

Cancellations up to 30 days prior to the booking:  will refund all received amounts minus 50€ for handling fees

Cancellations up to 2 weeks prior to the booking: The client can choose between

  •             50% refund
  •             rescheduling of the program
  •             booking of a different program

Cancellations 2 weeks to the day before the booking: there are no refunds